Terms of service
Terms of Service
Last updated: February 21, 2025
Welcome to PetFindr! These Terms of Service ("Terms") govern your use of www.petfindr.com.au (the "Site") and the products and services we offer, including our PetFindr smart tag and QR code system (collectively, the "Services"). By accessing or using the Services, you agree to be bound by these Terms. If you do not agree, you may not use our Services.
1. Overview
These Terms apply to all users of our Site, including customers, visitors, and individuals using our PetFindr tag system to register, manage, or locate pets. By using our Services, you accept these Terms and our Privacy Policy.
We may update these Terms periodically. Changes take effect upon posting, and your continued use of the Services constitutes acceptance of the revised Terms.
2. Use of Our Services
- You must be at least 18 years old (or the age of majority in your location) to use our Services.
- You are responsible for ensuring the accuracy of all information provided, including pet details and contact information.
- You may not use our Services for illegal or unauthorized purposes, including violating local laws regarding pet ownership, data protection, or online conduct.
3. PetFindr Smart Tag & QR Code System
Our PetFindr system allows finders to scan a lost pet’s tag to retrieve contact details and facilitate reunification.
- Owner Responsibilities:
- Ensure your pet's profile is complete and up-to-date.
- Understand that PetFindr does not guarantee pet recovery but serves as a tool to assist in reunification.
- Finder Responsibilities:
- You may choose whether or not to share your location when scanning a tag.
- Any misuse of contact information obtained through the PetFindr system is strictly prohibited.
4. Account Registration & Security
- You may need to create an account to register your pet’s tag.
- You are responsible for safeguarding your login credentials and any activity that occurs under your account.
- We reserve the right to suspend or terminate accounts that violate these Terms or engage in fraudulent activity.
5. Pricing, Orders & Refunds
- Prices are subject to change without notice.
- Orders placed via our Site are processed through third-party payment providers.
- For returns, refunds, and exchanges, please refer to our Refund Policy.
6. Accuracy of Information
- We strive to provide accurate product descriptions and pricing, but errors may occur.
- We reserve the right to correct any inaccuracies or cancel orders due to incorrect pricing or availability.
7. Privacy & Data Collection
Your use of our Services is governed by our Privacy Policy, which outlines how we collect, store, and process your personal and pet-related data.
- Pet Owner Data: Includes your name, contact details, and pet information.
- Finder Data: When scanning a tag, you may be asked to share your location, but this is optional.
- We do not sell personal data and only use collected information for lost pet recovery and service improvement.
8. Third-Party Services & Links
Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of third-party services.
9. Prohibited Activities
You may not:
- Use our Services to harass, impersonate, or mislead others.
- Use automated systems to collect data from our Site.
- Engage in fraudulent activities related to lost pet claims.
- Reverse-engineer or tamper with our Services.
10. Limitation of Liability
- PetFindr provides its Services "as is" without guarantees of pet recovery.
- We are not responsible for any damages, direct or indirect, arising from lost pets, misuse of contact details, or third-party actions.
11. Indemnification
You agree to indemnify and hold PetFindr harmless from any claims, damages, or liabilities arising from your misuse of our Services.
12. Termination of Services
We may suspend or terminate access to our Services at our discretion, including for violations of these Terms.
13. Governing Law
These Terms are governed by the laws of Australia.
14. Contact Information
If you have any questions about these Terms, contact us at:
Email: hello@petfindr.com.au
Address: 18 Stewart Street, Mount Eliza, VIC, 3930, Australia